Returns & Exchange Policy

At Cold Lava Studio, every product is thoughtfully selected, cleansed (where applicable), intention-set, and packed with care. Due to the personal, energetic, and customized nature of our products, we follow a strict No Return & No Exchange Policy, except under the specific conditions mentioned below.

🚫 No Returns or Exchanges for Regret Purchases

We do not accept returns or exchanges for:

  • Change of mind
  • Wrong size selected
  • Incorrect variation or product chosen
  • Preference change after receiving the item
  • Energy response or intuitive preference
  • Personal/emotional reasons

Once delivered, the product cannot be returned or exchanged under these situations.

 Bracelet Sizing

We include extra elastic/thread and spare beads to help you resize your bracelet if needed.
Therefore, size-based exchanges are not accepted.
Please verify your wrist size before placing the order.

📦 Damaged / Defective / Broken Product Replacement

Replacement is offered only if:

  • The product arrives damaged or broken
  • Damage occurred before delivery
  • The customer completes verification as per policy

📹 Mandatory Verification — Unboxing Video

To qualify for a replacement, you must provide a proper unboxing video recorded:

  • From the moment the sealed parcel is received
  • In one single continuous shot (no cuts/edits/pauses/filters)
  • Showing parcel condition, seal, shipping label & packaging clearly

Without a valid unboxing video, claims cannot be processed.

📮 IMPORTANT — Do Not Accept Damaged Parcels

If courier packaging looks:
Torn • Opened • Tampered • Wet • Punctured • Mishandled
👉 Do NOT accept the parcel.
Once accepted, courier damage claims cannot be raised and we will be unable to assist.

🚚 Return Process (For Approved Replacements Only)

If your claim is approved:

  • The product must be returned in unused condition with all packaging, tags, crystals, beads, pouches, certificates & accessories.

  • Return shipping instructions will be shared via WhatsApp.

📍 Shipping Costs for Approved Claims

If verified and approved, replacement shipping from our side will be covered by us.

📱 Support for Verified Claims

For submitting a claim or requesting guidance, contact:

📲 WhatsApp Support: +91-8850040474

Please include:

  • Your Order ID
  • Full unboxing video
  • Clear photos of the damage